Documenting the case or inquiry

On the first page of the form, choose the category that best describes your inquiry or problem:

• Account issues – Profile updates, security concerns, or account deactivation.

• Product information – Questions about product specifications or features.

• Billing and payment inquiries – Payment failures, refund requests, billing questions, or subscription plan changes.

• New feature requests – Suggestions for product improvements.

• Software bugs – Reports of unexpected errors or malfunctions.

• Map content issues – Reports of incorrect or outdated map data.

• Service disruptions – Issues related to system outages or degraded performance.

• License and legal inquiries – Questions about compliance, data privacy, licensing agreements, intellectual property, or terms of service.

If your case is not related to an account issue, you must also select the affected product from the dropdown menu.

For map content issues, additional steps are required on this page before proceeding. Follow the on-screen instructions to provide the necessary details.

Once you have selected the issue type and affected product (if applicable), click Continue to proceed to the next page.

On the second page, you will be prompted to enter more specific information based on the type of issue you selected. To ensure faster and more effective support, include:

• A brief summary of the issue.

• Relevant details, such as an invoice number (for billing inquiries) or steps to reproduce the problem (for software bugs).

• An assessment of occurrence or severity, if applicable.

• Supporting materials, such as error messages, screenshots, log files, or other relevant attachments.

Follow any additional prompts and complete all required fields.

Review your information to ensure all necessary details are included, then click Report now to finalize your submission.

Next: Reporting map content issues