Reporting map content issues

Select the severity level (High, Medium, or Low) based on the impact on data accuracy and functionality.

2. Define the geographic scope

Specify how widespread the issue is (Global, Regional, Country-level, or Local).

Indicate whether this issue has been reported before (Yes or No). If it’s a new, location-specific issue, you'll be redirected to a map editing tool (Vertex or Map Share Reporter) to mark the affected area.

Enter:

• Affected map region and country/countries

• Map version (Check the Map Content Portal if needed)

• Impacted features

• Description (Include coordinates if possible)

• Attachments (Screenshots, logs, etc.)

5. Submit the report

Click Report now to complete the process.

Providing accurate and detailed information helps our support team resolve the issue efficiently and improve the user experience.

Next: Case confirmation and tracking.